Microsoft family features asks to verify account even though account removed from family
Summary: “Windows Family Features” is blocking access to Google Chrome on child’s Windows 10 machine even after removing child’s account from Windows Family.
Detail: When a child is the local administrator on his/her Windows 10 machine. Moved his account across to a Microsoft Account, then I created a Microsoft Family account and added him/her to it as a child. A few days later if the customer, removed him/her from the Microsoft Family account. There are now no children in the Microsoft Family account.
Next he/she downloaded Google Chrome on the machine. When he/she tries to start, they gets this message:
“Ask for permission you’ll need to ask an adult in your family if you can use: Google Chrome”
When the customer clicks “Ask by email”, the next dialog is
“Something went wrong We’re working on it – try again in a little bit. Trace ID: od7AXEXv+kicfaH4.9.1”
Switch them back to a Local Account on their machine.
Microsoft Account Parents’ Permission
Now when he tries to start Google Chrome, the children gets this Microsoft family features dialog:
“Verify your Microsoft Account Make sure your Microsoft account is verified before you ask your parent for permission”
When they clicks the “Verify” button, again gets this dialog: “Did you mean to switch applications? Microsoft family features is trying to open Microsoft family features”
When they clicks “yes” gets this dialog: “Verify your account to continue using Microsoft family features”
…with only a Verify button, which does nothing.
Has anyone encountered this problem before and been not able to fix it without wiping the machine clean or creating a new account? Call @ +1-855-785-2511 (Toll-Free) for more support & help.